Yes. You can do switch your SIM to eSIM safely at MyPrimetel selfcare. Login or register your account and then go to "Mobile" from "My Services". 

Click on eSIM services to initiate the online process. Note that to switch you need to be the owner of the number and to have the two factor authentication enabled.

You can also replace your card with an eSIM by scheduling an appointment through Zoom at the Primetel Virtual Shop or by visiting one of the Primetel stores.

Primetel eSIM is supported by all eSIM compatible Smartphones and Tablets.

Following you can find all the available devices:

Apple

• iPhone XR
• iPhone XS
• iPhone XS Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone SE (2020)
• iPhone 12 Mini
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 13 mini
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone SE (2022)
• iPhone 14
• iPhone 14 Plus
• iPhone 14 Pro
• iPhone 14 Pro Max
• iPhone 15
• iPhone 15 Plus
• iPhone 15 Pro
• iPhone 15 Pro Max
• iPad Pro (2018 and onwards)
• iPad Air
• iPad

Google

• Pixel 3
• Pixel 3a
• Pixel 4
• Pixel 4a
• Pixel 5
• Pixel 6
• Pixel 6a
• Pixel 6 Pro
• Pixel 7
• Pixel 7 Pro
• Pixel 8
• Pixel 8 Pro
• Pixel Fold

Huawei

• P40
• P40 Pro (not including the P40 Pro +)
• Mate 40 Pro

Motorola

• Razr 2019
• Razr 5G
• Razr 40
• Razr 40 Ultra
• Razr+
• Edge+
• Edge 40 Pro
• G52J 5G
• G52J 5G Ⅱ
• G53J 5G

Samsung

• Galaxy A54 5G
• Galaxy Z Flip
• Galaxy Z Flip 5G
• Galaxy Z Flip3 5G
• Galaxy Z Flip4
• Galaxy Z Flip5 5G
• Galaxy Fold
• Galaxy Z Fold2 5G
• Galaxy Z Fold3 5G
• Galaxy Z Fold4
• Galaxy Z Fold5 5G
• Galaxy S20
• Galaxy S20+ 5g
• Galaxy S20 Ultra
• Galaxy S20 Ultra 5G
• Galaxy S21
• Galaxy S21+ 5G
• Galaxy S21 Ultra 5G
• Galaxy S22
• Galaxy S22+
• Galaxy S22 Ultra
• Galaxy Note 20 Ultra 5G
• Galaxy Note 20
• Galaxy S23
• Galaxy S23+
• Galaxy S23 Ultra

Rakuten Mobile

• Rakuten Mini
• Big-S
• Big
• Hand
• Hand 5G

Oppo

• Find N2 Flip
• Find X3 Pro
• Reno 5 A
• Find X5
• Find X5 Pro
• A55s 5G
• Reno 6 Pro 5G

Sony

• Xperia 10 III Lite
• Xperia 10 IV
• Xperia 10V
• Xperia 1 IV
• Xperia 5 IV
• Xperia 1 V
• Sony Xperia Ace III

Honor

• Magic 4 Pro
• Magic 5 Pro
• 90

Xiaomi

• 12T Pro
• 13
• 13 Lite
• 13 Pro
• 13T Pro

Sharp

• Aquos Sense6s
• Aquos sense 7
• Aquos sense 7plus
• Aquos Wish
• Aquos wish 2 SHG08
• Aquos wish3
• Aquos Sense4 lite
• Aquos zero 6
• Simple Sumaho6
• Aquos R7
• Aquos R8
• Aquos R8 Pro

DOOGEE

• V30

OnePLus

• 11

HAMMER

• Blade 3
• Explorer PRO
• Blade 5G

Nokia

• XR21
• X30
• G60 5G

The PIN and PUK codes can be found on the eSIM Voucher.

There is no specific up-front cost for eSIMs, apart from the Mobile Service Registration Fee which is charged for all new mobile subscriptions.

SIM/eSIM card replacement fee, also applicable based on the current price list.

You can get or replace your eSIM card in the following ways:

- Visit the Primetel Selfcare subscriber zone
- Through the MyPrimetel App
- Book an appointment through the Virtual Shop
- Visit one of the Primetel stores

Activating the eSIM is done simply by scanning a QR code.

Yes, eSIM QR codes are unique. Each eSIM has its own distinct QR code that contains specific information related to the connected subscription. Once the QR code is scanned and as long as the eSIM is activated on your device, the QR code can be reused as long as it has been deleted from your previous device. This unique QR code ensures that only your device can access and activate the eSIM associated with your subscription.

eSIM will be activated when your phone is first connected to our telecom network in Cyprus. It can then be used either in Cyprus or worldwide.

With the activation of the eSIM, your physical SIM will be deactivated.

In the event that your phone has been stolen or lost, you should immediately contact our Call Center (133) for the deactivation of the eSIM, to prevent it’s unauthorized use. We will be able to replace your eSIM at Primetel Virtual Shop or  any Primetel shop. The charge for the replacement will be according to the Company’s Pricelist.

That depends on your device. If the device supports it then you can use a physical SIM and an eSIM simultaneously.

The change of eSIM from one device to another is supported, provided that the eSIM has been deleted from the device where it was initially installed. In case you don't have access to the device where your eSIM is installed and you want to delete it in order to reinstall it, you can do it using the following methods:

- Visit the Primetel Selfcare subscriber zone
- Through the MyPrimetel App
- Book an appointment through the Virtual Shop
- Visit one of the Primetel stores

Activating the eSIM is done simply by scanning a QR code.

More than one eSIM profiles can be supported. The number of the supported eSIM profiles may vary according to the device’s specifications (usually one or two).

After the activation of an eSIM, the old physical SIM is automatically deactivated.

The Roaming service is not available to the following countries: Areas of the Republic of Cyprus not under the effective control of the Government, Turkey, Japan, Gabon, Chile, Andorra, Republic of the Congo, Bhutan,  Central African Republic, Ecuador, Fiji, Nauru, Guam, Guinea Bissau, Mauritania, Papua New Guinea, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Samoa, Sao Tome and Principe, Somalia, South Sudan, Vanuatu, Venezuela, Mayotte, Bolivia, Colombia, Namibia.