Help & Support

Accounts and Payments

• How can I check my account balance?
• How can I pay my bill?
• Can I view my previous bills?
• How can I view my detailed charges?
• When will my services be reactivated?
• Can I receive a printed detailed bill by post?
• How can I get a statement of my account?
• What happens if I'm late in paying my bill?
• What happens to my services in case of temporary suspension?
• What is the fee for reactivating my services?
• My bill is higher than expected, why?
• Just joined Primetel. Why have I received an invoice since I've already paid for the first month?
• How can I manage my monthly spending limit?

Bill Charges Explanation/Clarifications

• TV related charges
• Telephony Charges: